Refund Policy

1. All Sales Are Final

Donations to Sky ROSE Online are considered final once Mall Points are credited to your account. Because Mall Points and any items purchased with them are virtual goods delivered immediately and consumable in-game, donations are generally non-refundable.

2. Exceptions

We may, at our sole discretion, consider a refund in the following cases:

• The Mall Points were never credited to your account due to a server-side error.
• An unauthorized charge was made on your account and you provide proof of the unauthorized access.
• You were duplicate-charged for the same transaction.

Requests must be made within 14 days of the transaction and submitted via a support ticket.

3. Non-Refundable Situations

We do not provide refunds for:

• Mall Points or items that have already been spent or used in-game.
• Account suspensions or bans resulting from violations of our Terms.
• Change of mind, buyer's remorse, or no longer wanting to play.
• Server downtime, maintenance, wipes, or eventual shutdown.
• Items lost in-game due to player error.

4. Chargebacks

Initiating a chargeback or payment dispute without first contacting us will result in immediate and permanent suspension of your account. Please open a support ticket before opening a dispute with your payment provider so we can investigate the issue.

5. Refund Process

If your request is approved, the refund will be issued through the original payment method. Processing times depend on your payment provider, typically 5–10 business days. We may revoke the corresponding Mall Points and any items purchased with them.

6. Contact

To request a refund, open a support ticket with your transaction ID and a description of the issue. We will review your request and respond as soon as possible.